Shipping policy
Shipping Options:
In Person Pickup (FREE SHIPPING)
Select "In Person Pickup" at checkout and get Free Delivery to the following Airports:
- Los Angeles International Airport (LAX)
We provide food, water, and comfort for your kitten's journey.
We will book the flight and give you all needed information to pick up your kitten. You have to show your ID and number of AWB at the airline’s facility.
Delivery by Plane in Cargo
For delivery to any airports not listed above, the shipping price is $580.
We provide food, water, and comfort for your kitten's journey.
We book the flight and give you all needed information to pick up your kitten. You will have to show your ID and number of AWB at the airline’s facility.
Nanny delivery
With a Nanny Delivery, our courier is flying together with your kitten, and sits with them for the whole flight. Price is $970 (exclusions may apply - depending on the destination).
We'll book the flight and give you all needed information to pick up your kitten.
Shipping and Cancellation Policies
- Shipping date. As soon as the Kitten is ready for travel, the Kitten will typically ship within 2-14 days of the date of the agreement, but sometimes a Kitten may need medical attention before shipping. The final decision of shipping date for the Kitten will be made by the veterinarian, with the health of the Kitten being the main reason for possible delay.
- Third-party vendors. Delivering the Kitten is arranged through third-party vendors. Sometimes there may be a delay for a variety of reasons, such as, but not limited to, the weather and how cold and hot it is, logistics, mechanical failures of ground or air transportation or other unforeseen events. We will not be responsible, directly or indirectly, for a delay including, without any limitation, those that may cause you inconvenience of any type of financial loss, or shall any delay be a reason to cancel the purchase of the Kitten. You understand and agree that there are no refunds for flight delays, airport delays, or flight cancellations. We are only responsible for providing the needed health certificate, vaccine records for domestic United States flights.
- Exclusion of liability for air delivery. Notwithstanding anything to the contrary herein contained in the Terms, except for claims resulting from genetic or hereditary diseases or illnesses of the Kitten, we shall not be liable for, and you shall not be entitled to bring any claim, if and to the extent that the Kitten is infected by an illness or disease because of the flight to take delivery of the Kitten. You understand and agree that the Kittens are well inspected and a health certificate provided by an experienced licensed veterinarian.
- Self pickup. You may pick up the Kitten by yourself, for which you will be given a pickup date, at our sole discretion. If you fail to pick up the Kitten on the given date, we are entitled to charge $25 per day maintenance fee from you.
- Cancellation by you. In an extraordinary situation where the Kitten is not deliverable within 90 days of original purchase, you may cancel the purchase of the Kitten by notifying us in writing via email at support@myfelidae.com and you understand that an administrative fee of $100 or $450 will be retained by us. If you are unable to pick up the Kitten within 5 days of the appointed pick up date, we have the right to cancel the reservation without issuing any refund of the deposit. We may request your deposit to be transferred to another Kitten, within 15 days after the reservation was cancelled.
- Refund for delays. You understand and agree that there could be a possible delay of up to 60 days from the initial delivery or pick up date. We agree to issue a refund if we are unable to deliver the Kitten within 60 days of the estimated delivery or pick-up date.